Initial Set up
The List The list of targets to call can be provided by you, or by ADI. These should include terminated lists of previous clients. We can provide you with sources to purchase leads at a discounted rate ADI has lists of its own. We will provide the list for free if you chose to receive 50 appointments or more.  All lists provided by you, the customer must be in an excel format. The service Our Agents, who have already studied your service, consult you and your sales people on any aspects they don't understand, and the Frequently Asked Questions they can expect. We confirm that the information on your website is correct and discuss any additional selling points that are helpful such as. "Locally Owned and Operated" You define and explain the guidelines that qualify a potential prospect with our input. Then you can quiz your ADI team on your service in order to illustrate the potential success. The scripting evolves as the test commences. The nature of telemarketing scripts is organic. Changes will be made. The Script Exactly what should our Agents say to your prospects? We will provide a script for you to review. Or, after studying your marketing materials, our experienced Campaign Manager can add to your script, which you can edit and approve. The script evolves during the early stages of the campaign as the Agents discover what works best, having internalized the script and rebuttals. Exclusions We will target all potential customers in your serviceable area. It is up to you, the customer to provide a list of excluded businesses. i.e.  bars, movie theaters, etc. Satisfaction Guarantee We stand behind our work, however we understand mistakes are made and we will credit you for any "bad" appointments set by our reps. We consider a bad appointment to be one outside your serviceable area, one that is part of your excluded businesses or refusal to enter the facility by the contact name on the appointment schedule sheet.